Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") govern access to and use of the Morstex platform, including our website and application (together, the "Service"), operated by Morstex ("Morstex," "we," "us," or "our"). By creating an account or otherwise using the Service, you agree to be bound by these Terms on behalf of yourself and, if you are signing up on behalf of an organization, that organization ("Customer," "you," or "your"). If you do not agree, do not use the Service.

2. Description of the Service

Morstex is a multi-tenant SaaS platform that unifies SMS, MMS, calling, e-signatures, and ad-attribution tracking into a single inbox, routed through communications providers (Twilio and/or Sinch) that each organization connects with its own account and credentials. Morstex does not provide carrier or telecommunications services directly — it is a software layer that operates on top of the provider accounts you connect.

3. Accounts & Eligibility

You must be at least 18 years old and have authority to bind your organization to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@morstex.com of any unauthorized use of your account.

4. Your Communications Provider Accounts

You are responsible for maintaining your own Twilio and/or Sinch account in good standing, including all fees, number registration (such as 10DLC campaign registration), and compliance obligations imposed by that provider. Morstex is not responsible for message deliverability failures, carrier filtering, rate changes, or account suspensions originating from your connected provider.

5. Acceptable Use

You agree not to use the Service to:

• Send unsolicited messages, or message or call any Contact without the legally required consent under the Telephone Consumer Protection Act, CAN-SPAM, applicable carrier rules, or other relevant law.
• Send content that is unlawful, fraudulent, deceptive, defamatory, harassing, or that infringes a third party's intellectual property or privacy rights.
• Transmit malware, attempt to gain unauthorized access to the Service or another organization's data, or interfere with the Service's normal operation.
• Use the e-signature feature to forge a signature, misrepresent a signer's identity, or execute a document in a manner intended to defraud any party.
• Resell or white-label the Service to third parties without our prior written consent.

We may suspend or terminate access for any account reasonably believed to violate this section, with or without notice, to protect the Service and other Customers.

6. Customer Data & Contacts

You retain ownership of the Contact data, message content, and documents you upload, send, or receive through the Service ("Customer Data"). You represent that you have the right to upload Customer Data and to message or call the Contacts it contains, and you are solely responsible for the lawfulness of that outreach. We process Customer Data on your behalf, as a data processor, solely to provide the Service and as described in our Privacy Policy.

7. E-Signatures

Morstex's e-signature feature allows Customers to send documents for electronic signature through the same messaging pipeline as other communications. While electronic signatures executed through the Service are intended to satisfy applicable e-signature law (such as the U.S. ESIGN Act and UETA), Morstex does not provide legal advice, and makes no representation that any particular document or use case is legally sufficient for your purposes. You are responsible for determining whether electronic signature is appropriate for a given document and for retaining records as required by law.

8. Ad-Attribution Tracking

Where enabled, Morstex associates ad-click identifiers supplied to it with the resulting conversation and signed documents, for reporting purposes. You are responsible for ensuring your own use of click tracking and any associated advertising platform complies with that platform's terms and applicable privacy law, including providing any required notices to the individuals whose activity is tracked.

9. Subscription, Billing & Fees

Use of the Service beyond any free trial requires a paid subscription at the rate presented to you at signup or upgrade. Fees are billed in advance on a recurring basis and are non-refundable except as required by law or expressly stated otherwise. In addition to your Morstex subscription, you are separately responsible for all usage charges billed directly by your connected Twilio or Sinch account. We may change our pricing with reasonable advance notice; continued use after a price change takes effect constitutes acceptance of the new pricing.

10. Intellectual Property

The Service, including its software, design, and branding, is owned by Morstex and protected by applicable intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes. Nothing in these Terms transfers any Morstex intellectual property to you.

11. Confidentiality

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information of similar nature, and not to disclose it except as needed to perform under these Terms or as required by law.

12. Termination

You may cancel your subscription at any time from account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access for breach of these Terms, non-payment, or as required by law. Upon termination, your right to use the Service ends; we will retain Customer Data for a reasonable period as described in our Privacy Policy before deletion, except where you request earlier deletion or law requires otherwise.

13. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that message or call delivery through your connected provider will always succeed, as deliverability depends on factors outside our control, including carrier filtering and your provider account's standing.

14. Limitation of Liability

To the maximum extent permitted by law, Morstex will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify and hold Morstex harmless from any claim, loss, or damage, including reasonable legal fees, arising from your use of the Service, your Customer Data, your violation of these Terms, or your violation of any law or third-party right, including consent requirements for messaging or calling your Contacts.

16. Governing Law

These Terms are governed by the laws of the United States and the state in which Morstex is organized, without regard to conflict-of-law principles, and any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts located there, except where applicable law requires otherwise.

17. Changes to These Terms

We may revise these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above, and where appropriate, additional notice will be provided to Customers. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

18. Contact Us

Questions about these Terms can be sent to support@morstex.com.